Privacy Policy

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Privacy Policy Effective Date: 18 July 2026

Privacy Policy for Acuity Living

At Acuity Living, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who We Are 

Acuity Living is a UK-based company focused on developing accessible housing solutions for families with disabled children and people with complex needs.If you have any questions about this Privacy Policy or how we use your data, please contact us: hello@acuityliving.co.uk

What Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Organisation or company (if applicable)
• Any information you choose to include in your enquiry
• Technical information such as your IP address, browser type and website usage through cookies or analytics tools

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Communicate with you about our services or projects
• Improve our website and user experience
• Meet our legal and regulatory obligations
• Protect our website against fraud or misuse
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We will only process your personal information where we have a lawful basis for doing so under UK GDPR.

Marketing

We will not send you marketing emails unless you have chosen to receive them or we have another lawful basis for doing so.You can unsubscribe from marketing communications at any time.

Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.Where required, we will ask for your consent before placing non-essential cookies on your device.

Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our website or business, such as:

• Website hosting providers
• Email service providers
• IT support providers
• Professional advisers where required

These organisations only process your information on our behalf and under appropriate contractual safeguards.We may also disclose information where required by law.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.However, no method of transmitting information over the internet can be guaranteed to be completely secure.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory or contractual obligations.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to certain types of processing
• Request a copy of your data in a portable format where applicable
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).Further information is available at www.ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

Contact

For any questions about this Privacy Policy or your personal information, please contact: hello@acuityliving.co.uk